I help hotels improve what guests truly feel
– not only what they see.

Katarzyna Zielinska, MBA
Guest Experience & Energy Consultant

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My name is Katarzyna Zielińska.

I specialize in the emotional experience of guests and the unseen elements that shape their perception, decisions

and loyalty.

I focus on what cannot be measured in standards, but is felt instantly.

I identify where the experience loses its consistency

and reveal what truly influences whether a guest returns, recommends or remembers the place.

I bridge emotion and business.

Because how a guest feels
defines the outcome.

I identify what guests truly feel from the first moment – beyond design and standards.

I detect hidden inconsistencies in the experience that affect comfort, perception and decisions.

I show how emotions influence guest satisfaction, return rate and recommendations.

I translate guest experience into clear actions that improve performance and business outcomes.

I connect what is unseen with what truly drives returns, reviews and revenue.

Feel the Guest

Call it what you want —
energy, aura, atmosphere.

It exists.

And every guest feels it
within seconds.

You can’t see it.
But you can’t hide it either.

And if something is off —
it impacts everything.

If you feel that something is “off” — reach out. I will find it.

Katarzyna Zielińska, MBA

Guest Experience & Energy Consultant

Tel: +48 603 580 587

Lodz, Poland